Shipping Areas
Currently, we can only ship products to the continental United States. Subsequent adjustments will be announced on the website. We apologize for any inconvenience caused to our customers.
Product Shipping Time
Standard Delivery: 3-9 business days.
Express Delivery: 1-4 business days.
Note: Shipping time is calculated from the moment the goods are shipped.
If you have not received your product for more than 60 natural days after we process your order, please contact us by sending an email to help@pureteslashop.com and we will provide you with a refund or reship and reimburse you with a $3 coupon.
What are the shipment methods?
Standard Delivery:
Shipping is $4.99 for items under $29.99, $29.99or more with free shipping.
Express Delivery:
Shipping is $6.99for items under $29.99, $29.99or more with free shipping.
Order Processing
Handling time: 1-2 business days. Our order cutoff time is 17:00 (CST), Monday – Friday. On Friday, orders after 17:00 (CST) will be processed and shipped next Monday. (holiday extension).
If the order takes too long to process (more than 10 business days without special note), you have two options: we will issue a direct refund or arrange delivery as soon as possible and reimburse you with a $3 coupon.
Parcel Signature
For security purposes, all PureTeslaShop deliveries require a signature. You will receive a notification via text or email on the day of delivery, and please prepare to receive the goods in advance.
Parcel Redirect
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to turn in your parcel, please get in touch with the courier company with your order directly.
Parcel Rejection
If you reject the package, it will be returned to our distribution center, and you will receive a refund for the merchandise and tax paid. Shipping charges are non-refundable.
Sales Tax
All taxes and fees are borne by the seller, and consumers are not responsible for any taxes and fees.
Orders Tracking
Please contact customer service for order information after delivery.
Shipping Takes Too Long
Please confirm your delivery address when purchasing the product. If the delivery information is incorrect, please be responsible for it yourself. If the receiving information is correct and you have yet to receive the product more than 30 days after delivery, you can choose to have a refund, or we re-deliver it to you and compensate you with a $5 coupon.
Loss of Goods
We are not responsible for products lost in transit, but we can help you contact the logistics company. You can contact us first to inform us of the problem you have encountered, and we will arrange for someone to help you with your inquiry.
Please call us at +(1)(754) 201-8885 or email us at help@pureteslashop.com. We will work with you to resolve the problem.